Frequently Asked Questions
Here at HintMD, we provide personalized skincare and in office treatments solutions for women and men who care about their skin. Together with top, board-certified doctors we strive to create a customized treatment plan to fit your unique needs – helping you look and feel your best at every age.
A beauty plan is a doctor-prescribed in office treatment or skincare regime specifically designed to address your most challenging skincare issues while giving you clinically-proven results for beautiful skin. After undertaking a consultation with your chosen doctor, he or she will carefully curate a personalized treatment plan for you. Depending on the level of plan you choose, they may also prescribe a number of in-office treatments to give you even better results from your at-home regime. From wrinkles to hyperpigmentation and everything in between, we’ve got an effective beauty plan for you.
Physician-grade, professional products are sold only through medical practices. These skincare solutions provide a level of treatment that surpasses over-the-counter product lines due to technological advancements and higher concentrations of active ingredients. HintMD is committed to bring you the most effective, physician-grade products available for your specific skincare needs.
HintMD doctors are the country’s top, board-certified aesthetic physicians, at the forefront of medicine, skincare and beauty.
All the products in your plan are purchased through HintMD from your doctor. Your doctor curates the plan tailored to your needs and HintMD insures you receive your skincare solutions to your door on a regular basis.
Orders + Shipping
To change your password please log into your account online. Once logged in, click My Account at the top right, then click on My Profile. Click the Change Password option at the far left to update your password immediately.
To update your personal, billing or shipping information, start by logging into your account online. Once logged into My Account, click My Profile to make any changes, including your payment info and shipping address.
An estimated sales tax will appear in your cart if applicable, but your actual sales tax will be in your order confirmation email. It will also appear on the packing slip included in your shipment.
HintMD takes security very seriously and goes above and beyond to protect your information. Your credit card information is transmitted to us via Stripe, a leading provider for e-Commerce transactions. Click here for more information about Stripe.
We never store your credit cards on our system. Stripe handles all of our credit card transactions and they are PCI Service Level 1 compliant, the highest available in the payments industry.
Tracking information is available in your shipment confirmation email. You can also view this information when you log into HintMD under My Account and Orders or via the HintMD iPhone App available to you in the Apple App Store.
HintMD will email you a shipment confirmation with full details about your order.
If your order has not yet shipped, you may cancel your entire order by logging into your account and selecting your order. We cannot cancel partial orders at this time.
We are building something very special at HintMD and want to keep you in the loop regarding special offers and promotions, including reduced shipping rates and gifts with purchase.
If you would like to be taken off our mailing list, you may unsubscribe using the link at the bottom of any emails you receive.